Refund policy

ARUEXA RETURNS & REFUND POLICY

We want you to be happy with your Aruexa order. Please read the information below before requesting a return.

RETURNS

For eligible online purchases, you may have the right to cancel your order within 14 days of receiving your goods. If you cancel within this period, you may then have a further 14 days to return the goods.

Returned products must be unused, unopened and in their original packaging where possible.

SKINCARE & HYGIENE PRODUCTS

For hygiene and safety reasons, skincare and beauty products that have been opened, unsealed or used after delivery cannot be returned for a change of mind.

This restriction does not apply where the product is faulty, damaged, misdescribed or where you have another legal right to a refund or remedy.

DAMAGED OR INCORRECT ORDERS

Please check your order as soon as it arrives.

If your order arrives damaged, incorrect or an item is missing, please contact us at aruexafeels@gmail.com within 3 days of delivery and provide your order number and photographs where appropriate.

We will review the issue and work with you to resolve it.

REFUNDS

Once an eligible return has been received and inspected, we will confirm whether a refund is due.

Approved refunds will normally be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

RETURN POSTAGE

Where you are exercising a statutory cancellation right, return postage may be your responsibility unless the goods are faulty, damaged, incorrect, or applicable law requires us to cover the cost.

FAULTY PRODUCTS

If a product is faulty, damaged or not as described, please contact us at aruexafeels@gmail.com.

Your statutory consumer rights are not affected by this policy.

CONTACT US

If you have any questions about returns or refunds, please contact:

aruexafeels@gmail.com

Aruexa